Thursday, 22 November 2018

Google Introducing Call Screen

Call Screen May Require A Save Option!

Google’s Pixel 3 and 3XL’s feature is heaven send when you don’t want to answer those annoying spam calls that come multiple times in a day. If you don’t want to answer any of those calls, and who does anyway? then send the caller directly to call screen. This new software feature initiated by Google to the Pixel 3and 3XL phones has been one of the most innovative and best feature to come to a phone as yet, not to mention it saves you the immense hassle of getting rid of the robot troll caller.

But is it all great? On the surface yeah! We all know how annoying robot troll callers can be but what happens when you want to save a call or need important information right away?

What is Call Screen? 


A feature that can be found on Google Pixel 3 and 3XL allows the user an option of putting a call through call screen whereby Google Assistant picks up the call and you can monitor the call proceedings in chat form while the call is ongoing.

The moment a person calls and you want to press the call screen option, Google assistant immediately picks up and lets the caller know that they are speaking to an assistant. The caller then has to explain who they are and what they want. While all this is going on you can view the chat form of the dialogue taking place between the caller and Google assistant.

So what’s the Problem with Call Screen then? 


While everything seems to be picture perfect with call screen, it’s just that it does not store the transcript of the message or have an option to send the caller to voicemail.

This can be bad in instances, where you need some important information that the caller has. You can always screenshot the chat screen while the call is taking place, that is if you remember to do so. But if you forget, there is no way to get that specific information back, unless you go to the call log and call the person back.

While none of the chats are stored after the call in call screen, some may actually appreciate the fact their privacy has not been affected.

What Should Google do to improve Call Screen?

To improve the call screen feature which is pretty great now but can be made better, Google can do three things- save the transcripts of the chats to the Pixel 3 or 3XL, give a “send to voicemail” option and lastly have the option to save particular calls. Google says that the first option of saving transcripts of the chats onto phones may be coming soon.

During call screen when the caller knows they are talking to Google assistant, they automatically give their name and certain other details. Many a time, this information comes in handy and you don’t want to necessarily miss out on that info. Hence the need to save transcripts or chat history in call screen.

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