Showing posts with label Call Switching Service. Show all posts
Showing posts with label Call Switching Service. Show all posts

Friday, 8 September 2017

Outsourcing Your Calls Is a Great Way to Stay on Top of Essential Tasks

call center
Burn out and overload are some of the most common work issues. Everyone has experienced these negative consequences that are associated with working too hard for too long. If you find your day to day activity consists more and more of these tiny little tasks that add up to a major investment of time, you need to do something about it. Your employees may also be up to their necks in a ton of details that are eating up their productivity. Luckily, there is an excellent solution that you can turn to in order to regain your independence from these necessary but boring little details.

When Minutiae Gets Deadly Dull, It's Time to Outsource the Issue 

When the boring little tasks, such as dealing with customer calls, gets too much to deal with, there is a way that you can outsource them. You can contact a call center services provider in order to get this tedium off your back once and for all. A call center will gladly take these calls off your hands so that you can get back to concentrating on the day to day tasks that require your urgent personal attention. The questions, comments, and complaints of your customers are important matters. But you can only deal with so many of them at a time, hence the need to outsource the rest.

A Third Party Call Center Can Raise Your Office Morale and Productivity

The main reason to contact a third part call center service is to get these annoying calls and other related details off your radar. The service you hire will provide you with the necessary details and info concerning these calls so that you can prioritize them. This gives you the breathing space you need so that you can to deal with them at a later date. Meanwhile, the morale and productivity of your employees will see a much needed rise. Not having to spend hours on the phone allows you and your team to get on with important tasks that require your attention. It's a freedom you will love having.

The Time to Outsource Your Customer Calls Is Now, Not Later 

If you are serious about staying focused, productive, and profitable, the time to outsource your customer calls is now. This is the only way you will be free to deal with the urgent tasks that demand your personal involvement. You have so many things to do during the day as it is. Why add spending several hours on the phone dealing with tiny details that a third party call center is much netter equipped to handle? Not every business owner is supplied by nature with the gift of gab. If small talk gets too much for you to handle, leave the job to a trained, well paid professional.

When It Comes to Dealing With Customers, This Is a Job For an Expert

Outsourcing your calls to a third party service is a choice that will pay immediate dividends. It's an investment that will allow your customers to be greeted and served by a friendly, courteous professional who is glad to hear from them. This level of customer service will give your business the true ring of professional quality.

Wednesday, 23 July 2014

Samsung’s Patent For Call Switching Service




Samsung’s Patent 20140092841-AI

Samsung has proved the massive strength of its patent protection portfolio in signing cross patent contracts enabling a wider cross use of patents along with the other global IT companies.

They have joined hands with Qualcomm for mobile phones, Kodak for camera technology, and Rambus for the entire semiconductor productsas well as Sharp for LCD panel module together with deals with IBM and Microsoft MS for cross license of technologies on mobile devices operation system.

By joining in partnership with MS they have obtained a variety of basic patent rights with regards to MS technological operating system together with the synergies that are presumed to be generated during the development of the forthcoming mobile phone products.

Patent rights application for a method and an apparatus to transmit and receive converted format of digital rights object between a device and a portable storage device has been granted to Samsung.

Apparatus needed in processing a digital rights object includes transmitting, receiving module for receiving rights object expressed in Markup language from a rights user, a rights object converting module in converting the rights object in a frame which has a format for communicating with a portable storage device, an interface for connecting with portable storage device and a control module in providing the frame to portable storage device via the interface together with receiving the converted format of the rights objects from the portable storage device through the interface.

Call Switching Services 

The present invention is related to call switching services especially relating to method, device and system for the performance of call switching services without any interruptions of an on-going call.

With amazing progress done in the field of technology, mobile devices have gained immense popularity wherein it provides not only a voice call service but also video call service, data transmission service together with other additional services involving the user in a multimedia communication activity.

Progress is also being made in enabling various electronic devices rather than the traditional communication equipment for the operation of data communication equipment by assigning a specific address structure like Internet Protocol – IP address.

Based on specific address, these electronic devices have the capabilities to offer voice call services, video call service as well as various other data transmission services through the communication network to the user.

Solutions through System/Method/Device

If a user is using a voice call service through his mobile device and intends to use it continuously through data communication equipment, he may go through inconvenience by having to stop the current call and then reconnect a new call with the help of data communication equipment giving rise to new approach to call switching between a mobile device and data communication equipment.

 The present invention is to address these issues by providing solutions to the user through a system, method and device to perform call switching service in which a call switching is enabled between the mobile devices with a mobile communication network together with any data communication equipment using another kind of communication network with any interruption of a call.